Last Updated: [01-01-2022]
WalletPlug (“WalletPlug”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of personal and business information. This Privacy Policy explains how we collect, use, store, share, and protect information when you access or use WalletPlug services, websites, applications, APIs, and related products.
By using WalletPlug, you agree to the practices described in this Privacy Policy.
We collect information necessary to operate a secure and compliant financial platform.
This may include:
full name
email address
phone number
date of birth
government issued identification
residential or business address
For merchants and organizations, we may collect:
business name and registration details
ownership and director information
tax or regulatory identifiers
bank account details
We collect information related to:
payment transactions
card activity
wallet balances
payout and settlement records
This includes:
IP address
device and browser information
access logs
API usage data
We use collected information to:
provide and operate WalletPlug services
process payments and settlements
verify identity and business legitimacy (KYC and KYB)
prevent fraud, abuse, and unauthorized activity
comply with legal and regulatory obligations
improve platform performance and user experience
communicate important service updates
We do not sell personal data.
WalletPlug processes data based on:
contractual necessity
legal and regulatory obligations
legitimate business interests
user consent where required
We may share information with:
acquiring banks and payment networks
identity verification and compliance partners
fraud prevention providers
cloud infrastructure and security vendors
regulators or law enforcement when legally required
All third parties are required to maintain appropriate confidentiality and security standards.
WalletPlug applies industry standard security measures, including:
encryption in transit and at rest
restricted internal access controls
monitoring and logging
secure key management
Despite strong safeguards, no system can be guaranteed completely secure.
We retain personal and business information only as long as necessary to:
provide services
comply with legal and regulatory requirements
resolve disputes
enforce agreements
Retention periods vary depending on the type of data and applicable laws.
WalletPlug operates globally. Information may be processed or stored in different countries. Where required, we apply appropriate safeguards to protect transferred data.
Depending on your jurisdiction, you may have the right to:
access your personal information
request correction or updates
request deletion where legally permitted
object to certain processing activities
Requests may be subject to verification and regulatory obligations.
WalletPlug may use cookies and similar technologies to:
maintain secure sessions
analyze platform performance
improve functionality
You can control cookie preferences through your browser settings.
WalletPlug services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.
We may update this Privacy Policy from time to time. Changes take effect when published on the WalletPlug website. Continued use of the platform constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or data practices, contact WalletPlug through the official support channels listed on the website.
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